Volunteers have access to a personal profile where they can update their information, manage their shifts, record and review hours, and more. Below is a breakdown of the key actions available within the Volunteer Profile.
Accessing the Volunteer Profile
Volunteers can access their profile through their confirmation message, a communication from the event organizer including the {volunteer profile link} smart tag, or the Self Check link on the event landing page.
👉 For step-by-step instructions, see: How can a Volunteer access their Volunteer Profile?
View and Update Profile Information
Volunteers can update their personal details by expanding the “Your Profile” section within their profile.
Organizations may also include custom profile content through Account Settings or individual Events/Programs. Volunteers can view all relevant profile information directly from the profile.
View Upcoming Shifts & Details
Volunteers can view all upcoming shifts within their profile, including important details such as date, time, job role, and location.
If a location with a link has been added to a job, a map link will be available, allowing volunteers to quickly access directions and arrive on time.
👉 Learn more about Job & Shift descriptions and Shift Locations (attributes)
Add Shifts to a Personal Calendar
Volunteers can easily add their scheduled shifts to a personal calendar directly from their profile:
- Locate the upcoming shift(s)
- Click “Add to Calendar” next to the desired shift
- Choose the preferred calendar (e.g., Google Calendar, Outlook, iCal, Yahoo)
- Follow the prompts to save the event
Cancel Upcoming Shifts
If a volunteer is unable to attend a scheduled shift, they can cancel it directly from their profile. This allows coordinators to fill open spots efficiently and maintain accurate schedules.
Check-In for Shifts (Self Check-in & Admin Scanned QR Code)
Organizations that track volunteer hours may enable check-in options. Volunteers can check in for their assigned shifts directly from their profile or via an administratively scanned QR code (if enabled).
These settings can be enabled in the Event’s Edit Details under “Check-In Options.”
👉 Learn more about Check-In/Out Tools: Hours Tracking Overview
Self-Report Hours
Some organizations allow volunteers to manually submit hours worked (outside of scheduled shifts). This feature provides flexibility for tracking hours outside of scheduled shifts.
👉 Learn more about How to Use and Enable Self Reporting
View Volunteer Hours
Volunteers can view their recorded and historical hours directly within their profile, making it easy to track their contributions over time.
👉 To update the Volunteer's Hours, visit Volunteer Experience Settings on Profile & Mobile App
Additional Navigation
Volunteers can also return to the event landing page from their profile to browse and sign up for additional opportunities