VolunteerLocal sends automated emails to volunteers based on specific actions or conditions. The table below outlines each email, what triggers it, where it's configured, and any setup requirements.
Volunteer-Initiated
| Trigger | Location | Conditions / Requirements | |
|---|---|---|---|
| Application Confirmation Message Email | Volunteer submits an Application | Application | Sent automatically; no setup required |
| Application Cancellation Template | Volunteer cancels their application | Application | Volunteer must be allowed to self-cancel; template must be enabled |
| Event Confirmation Message Email | Volunteer registers for a shift via the website or app | Event-Level | Sent automatically; no setup required |
| Shift Cancellation Template | Volunteer cancels their own shift | Event-Level | Volunteer must be allowed to self-cancel; template must be enabled |
| Unassigned Applicant Template | Volunteer completes an application but does not sign up for a shift | Event-Level | Template must be enabled |
| Unsigned Waiver at Check-In Template | Volunteer attempts to check in with an unsigned waiver | Event-Level | Template must be enabled |
| Birthday Message Template | Sent to volunteer on their birthday | Account Settings | Volunteer must have a date of birth on profile; must have a shift within the last 12 months; template must be enabled |
Group Registration
| Trigger | Location | Conditions / Requirements | |
|---|---|---|---|
| +1 Confirmation / Secondary Email | Group leader signs up an additional volunteer during shift sign-up | Event-Level | +1 volunteer receives the email; template must be enabled |
| +1 Confirmation (Profile) | Group leader adds an additional volunteer from their Volunteer Profile | Event-Level | +1 volunteer receives the email |
Reminders
| Trigger | Location | Conditions / Requirements | |
|---|---|---|---|
| Shift Reminder Email or Text | Sent automatically before a volunteer's scheduled shift | Event-Level | Volunteer must have a shift within the event; reminder must be enabled. |
Admin-Initiated
| Trigger | Location | Conditions / Requirements | |
|---|---|---|---|
| Admin Shift Cancellation Template | Admin removes a volunteer from a shift | Event-Level | Template must be enabled on the Event |
Looking for other ways to communicate with volunteers?
VolunteerLocal also supports manual and broadcast communications and individual message templates:
- How to send a Broadcast Email or Text Message / SMS
- Using Message Filters to Email or Text a Specific Group of Volunteers
- Sending Emails and Texts/SMS to individual volunteers