Make sure your volunteers are always signing the latest waiver or disclaimer, whether you’ve updated the content or require annual re-signs. You can download completed signatures for reporting or compliance, and reset signatures so volunteers can digitally re-sign as needed.
Review Disclaimer / Waiver Signatures
- From the menu bar, navigate to Events & Programs > Events & Programs or Applications
- Scroll to either an Application or Event/Program, and click Disclaimer/Waiver
- On the disclaimer/waiver settings page, click Download & reset signatures to expand the options
Within this view, you’ll see:
Date filter: Narrow the scope of volunteers based on their registration date.
Signature Stats: Displays the signature completion status for this Application or Event/Program.
Download Disclaimer / Waiver Signatures
- On the disclaimer/waiver settings page, click Download & reset signatures to expand the options
- Update the date filter (optional)
- Navigate to the Download Signatures tool:
Select Download to CSV, or
Select Download multi-page PDF
- A progress bar will appear at the top of the screen while the file is created
Reset Disclaimer / Waiver Signatures
- On the disclaimer/waiver settings page, click Download & reset signatures to expand the options
- Update the date filter (optional)
- Navigate to the Reset Signatures tool
- Click the Reset Signatures button
- The Stats section will update accordingly
Please note: If a minor volunteer's waiver was previously marked as “pending” for a parent/guardian signature, it will remain pending after the reset.
Reset Signatures: Next Steps
It is recommended to send a Broadcast Email using the {volunteer profile link} smart tag to volunteers with instructions to review the updated Waiver/Disclaimer and re-sign.
The smart tag allows volunteers to access their profile directly from the email and complete any missing or incomplete signature requirements with a single click.
To send the email message:
From your menu bar, navigate to Communicate > Send Email
Craft your Subject line and Message
‼️ Be sure to use the{volunteer profile link}smart tag!Select/add your Recipients
‼️ Please note: Be sure to select the correct Recipients based on whether your waiver is attached to the Application or the Event/Program.Scroll to Message Filters, select Only volunteers that have not signed the waiver/disclaimer
- Choose when to send the message
For instructions on emailing Parents/Guardians of minor volunteers with pending signatures, please see the article: Requesting Minor Waiver Signatures
Volunteers with Reset Signatures: Sign up & Check-in
Please note:
Adult volunteers whose waivers/disclaimers have been reset will be able to sign up for new shifts.
Minor volunteers with a pending signature on their Application will not be able to sign up for shifts until the signature is completed.
However, volunteers with reset signatures may experience restrictions during Check-In. Please review the details below.
| Check-in Method | Can check-in? | Can sign the Waiver/Disclaimer? |
| Volunteer Profile (web view) | After Signing | Yes |
| Mobile App | No (unless allowed) | No |
| Volunteer Scanned QR Code | No (unless allowed) | No |
| Admin Scanned QR Code | No (unless allowed) | No |
| Kiosk Check-in | After Signing | Yes |
| Admin Check-in Screen | No (unless allowed) | No |
Email or Allowing Check-in with an Unsigned Waiver/Disclaimer
To either:
Send an email template with a link for volunteers to re-sign, or
Allow volunteers to check in with an unsigned waiver/disclaimer
Follow the steps below:
- From the menu bar, navigate to Account > Settings
- Scroll to Check-in/out Options, click to expand
- Select the template from the dropdown
- Optionally, enable the toggle
- Click the Save Check-in/out Options button
Related Articles
- Add a Disclaimer or Waiver to collect digital Signatures
- Why are Volunteers missing required fields or waiver signatures?
- Updating Parent/Guardian Emails & Requesting Minor Waiver Signatures