Updating Parent/Guardian Emails & Requesting Minor Waiver Signatures

This guide explains how to update a parent or guardian’s email address within a volunteer’s profile and how to request waiver/disclaimer signatures from parents or guardians of minor volunteers using broadcast emails.

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Updating a Parent/Guardian Email Address

If a parent or guardian’s email address needs to be corrected (for example, due to a typo), you can update it directly within the volunteer’s profile. After saving the updated email address, you can resend the signature request.

Steps:

1. Navigate to the volunteer’s profile via Report or Search

2. Scroll to the bottom left section labeled Waiver/Disclaimer Signature

3. Click the pencil icon to update the parent/guardian’s email address

4. Save your changes

5. Click Re-send to Parent to send a new signature request email

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Requesting Parent/Guardian Signatures via Broadcast Email

If you need to request waiver/disclaimer signatures from parents or guardians for an upcoming event, you can send a broadcast email reminder.

Steps:

1. From the menu bar, navigate to Communicate > Compose & Send Email

2. Enter your subject line and compose your message
   ‼️Important: Be sure to include the {volunteer profile link} smart tag in your email so recipients can access the volunteer’s profile to complete the signature.
   

3. Select/add your Recipients
   
   ‼️ Please note: Be sure to select the correct Recipients based on whether your waiver is attached to the Application or the Event/Program

4. Scroll to Message Filters and click the header to expand the options.
   

5. Locate the Disclaimer Signed section and enable the following:
   

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Related Articles

• Add a Disclaimer or Waiver to collect digital Signatures
• Why are Volunteers missing required fields or waiver signatures?
• Download and Reset Waiver / Disclaimer Signatures