Review and update volunteer check-in and check-out hours

If a volunteer failed to check in or out of a shift, you can manually record their hours using the methods described below. These same methods also allow you to review and fix volunteers’ check-in and check-out times to ensure all hours are accurate.

Please note: Hours Tracking: Check-In/Out Tools are only available for Grow Plans or as an add-on feature for Discover Plans.

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Administrative Check In Screen

The recommended method to record and review volunteer check-in hours is to use the Administrative Check-In Screen.

Steps:

1. From the menu bar, navigate to Events & Programs > Check-In Screen

2. From the Check-In Screen, select your Event/Program from the dropdown

   • Select a date from the date picker (Optional)

   • Use the search bar to locate a specific volunteer (Optional)

   • Use the Sort dropdown to organize the volunteer list

3. Click the Search button, and volunteers will appear

Check In/out an Individual Volunteer

1. Click the time clock icon to the left of the volunteer’s name. The clock will display the checked-in time
   
   
    

2. Click the clock a second time to capture the check-out time
   

3. To edit or reset any check-in/out times, click on the time itself, make your edits, and click Save
   

Check In/Out Multiple Volunteers

You can use Check-in all and Check-out all to check in or out multiple volunteers at once.

• Click Check-in all to check in all volunteers for a specific shift (e.g., 1 PM)

• Volunteers included are those within the section breaks

⏰ Please note: Clicking Check-in All or Check-out All will record the shift start or end time as the check-in or check-out time for all volunteers in the section

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Volunteer Profile – Existing Shift

You can also add or correct hours from the admin view of a volunteer’s profile.

Steps:

1. Navigate to the volunteer’s profile via Volunteers > Search or Volunteers > Report

2. Click the volunteer’s name to open the admin view

3. Scroll down to the Shift List (bottom-right of the profile)

4. Find the specific job and shift you want to edit

5. Click the pencil edit icon in the light blue box
   

6. Update the number of hours for the shift and click Save
   

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Volunteer Profile – Record Hours (for a Shift That Does Not Exist)

You can add hours for a shift that does not exist directly from the admin view of the volunteer’s profile.

Steps:

1. Navigate to the volunteer’s profile via Volunteers > Search or Volunteers > Report

2. Click the volunteer’s name to open the admin view of the profile

3. On the top-right of the profile, click the arrow icon labeled Record Hours (For a Shift That Does Not Exist) to expand the section
   

4. Complete the form with Job, Date & hours
    

5. Click Save Hours

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Review how to Export Volunteer Hours 🎥 (video)