If volunteers report that they are not receiving your emails or that messages are being filtered as spam, there are a few steps you can take to improve deliverability.
1. Ask Volunteers to Approve Emails from reply.volunteerlocal.com
When VolunteerLocal sends a message, the “From” address uses a VolunteerLocal domain rather than your personal email address. This helps ensure the message is successfully delivered.
Many email providers check whether the server sending an email is authorized to send messages on behalf of the address shown in the From field. If VolunteerLocal were to send emails directly from your address, some receiving servers would detect that our servers are not authorized to send mail for your domain and may reject or filter the message.
To prevent this issue:
The From address uses the VolunteerLocal domain (
reply.volunteerlocal.com)The Reply-To address is set to your email address
This means that while the message is technically sent from a VolunteerLocal address, any replies from volunteers will still go directly to you.
You may wish to ask volunteers to add reply.volunteerlocal.com to their safe senders list or approve emails from this domain to help prevent messages from being filtered.
2. Review Your Email Content
Spam filters also evaluate the content of your message and subject line.
Certain formatting or wording can increase the likelihood that a message will be flagged as spam.
To improve deliverability:
Avoid overly promotional or spam-like language in the subject line
Include clear, readable text in your message
Avoid sending emails that contain only a single image with no text
Emails that consist solely of images often trigger spam filters because they do not provide enough readable content for the filter to evaluate.
If you would like to analyze your message content, searching online for “check email content for spam” will provide tools and resources that can help identify potential issues.
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